At Coomer Street LLC, we want you to feel confident with your purchase. If you are not completely satisfied, please review our return and refund policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order. To be eligible for a return, items must be unused, unworn, and in their original condition with all original packaging included.
2. Return Process
To initiate a return, please contact our customer support team with your order details. Once your request is approved, return instructions will be provided. Return requests are typically reviewed within 24–48 hours.
3. Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping service to ensure your return is safely delivered.
4. Refunds
After we receive and inspect your returned item, refunds will be processed within 5–10 business days. Refunds will be issued to the original payment method. Processing time may vary depending on your payment provider.
5. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
6. Non-Returnable Items
Certain items may not be eligible for return due to hygiene or other restrictions. These will be clearly indicated at the time of purchase.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3–5 business days of delivery. We will arrange a replacement or full refund at no additional cost.
8. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please first check with your bank or payment provider. If the issue persists, contact us for further assistance.
9. Contact Us
For any return or refund inquiries, please contact us:
Phone: +1 (326) 666-1211